Privacy Policy.

In-House York Ltd ("we", "us", "our") is a marketing agency based in York, United Kingdom. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal data we collect through our website and lead intake forms, why we collect it, and the rights you have over that data.

When you complete a contact, audit, or enquiry form, we may collect:

Name, email address, phone number, business name, business website, annual revenue range, monthly marketing budget, the services you're interested in, and any message you choose to include.

We also collect limited technical data automatically when you visit our site, such as IP address, browser type, and pages visited, via analytics tools.

We use your personal data to:

Respond to your enquiry and provide the free strategy audit; prepare proposals and quotes; deliver our services if you engage us; communicate about your account; maintain business records; and improve our website and services.

We process your data on the basis of your consent (when you submit a form), our legitimate interests in responding to enquiries and pursuing business development, and the performance of a contract once you engage our services. You may withdraw consent at any time.

We do not sell your personal data. We share it only with trusted third-party processors we use to run our business — such as CRM, email, scheduling, and analytics providers — under written contracts that require them to protect your data. We may disclose data where required by law.

We keep prospective lead data for up to 24 months after your last interaction, so we can respond to follow-ups, unless you ask us to delete it sooner. Data relating to active clients is retained for the duration of our engagement and for a reasonable period afterwards to meet legal and accounting obligations.

Under UK GDPR you have the right to access, correct, erase, restrict, or object to the processing of your data, to data portability, and to withdraw consent. To exercise any of these rights, email info@inhouseyork.com.

Our website uses minimal cookies, including for analytics and to remember preferences. You can control cookies through your browser settings; disabling them may affect some site functionality.

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

Your data is primarily stored and processed within the UK and EEA. Where any data is processed outside these areas, we put appropriate safeguards in place, such as standard contractual clauses.

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

If you have any questions about this policy or your data, please contact us at info@inhouseyork.com.