Terms of Service.

These Terms of Service ("Terms") govern your engagement of In-House York Ltd ("we", "us", "our"). By requesting or using our services, you ("Client", "you") agree to be bound by these Terms and any individual proposal or statement of work agreed in writing.

We provide marketing services including paid media, SEO, email and retention marketing, creative production, conversion optimisation, and analytics. The specific services, deliverables, and scope for your engagement are set out in the agreed proposal or statement of work.

Engagement begins with a strategy call and onboarding questionnaire. You agree to provide timely access to the ad accounts, store, and analytics platforms required to deliver the services. We aim to launch campaigns within 7–10 working days of onboarding completion, subject to your cooperation.

Fees are flat-rate monthly retainers (starting from £1,000 per month, ex VAT), billed monthly in advance. Advertising spend is separate, paid directly to the relevant platforms, and managed transparently by us. Invoices are due within 7 days. Late payment may result in suspension of services.

You agree to provide accurate information, timely access, brand and creative assets, and to comply with the policies of any platforms used. You are responsible for the legality of your products, claims, and content, and for paying all fees and ad spend on time.

Retainer engagements are month-to-month unless otherwise agreed, and may be terminated by either party with 30 days' written notice. Either party may terminate immediately for material breach not cured within 14 days of written notice. Fees for work performed up to termination remain payable.

You retain ownership of your brand, existing assets, and data. Upon full payment of all applicable fees, you receive a licence to use the deliverables created for you. We retain ownership of our tools, methodologies, and any pre-existing intellectual property.

Each party agrees to keep the other's confidential information confidential and to use it solely for the purposes of the engagement. This obligation survives termination.

Marketing outcomes depend on many factors outside our control, including your product, market, and platform behaviour. While we act in good faith and apply our expertise, we do not guarantee specific results, revenue, or return on ad spend.

To the maximum extent permitted by law, our total liability arising from the services is capped at the fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profits or data.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us at info@inhouseyork.com.